1. General Policy Overview
This Refund & Cancellation Policy applies to all direct bookings made through:
▪️ Our official website
▪️ Phone reservations
▪️ WhatsApp bookings
▪️ Direct bank transfer payments
For bookings made through third-party travel portals (OTA platforms), their respective cancellation policies will apply.
2. Booking Confirmation & Advance Payment
▪️ A booking is confirmed only after receipt of the required advance payment.
▪️ The advance amount may vary depending on season, room category, or package type.
▪️ Certain peak-season or holiday bookings may require 100% advance payment.
3. Standard Cancellation Policy
A. More Than 7 Days Before Check-In
▪️ Eligible for partial refund after deduction of administrative charges.
B. 4–7 Days Before Check-In
▪️ Partial refund may be processed, subject to deduction of applicable cancellation fees.
C. Within 4 Days of Check-In
▪️ No refund will be provided.
D. No-Show Policy
▪️ Guests who fail to arrive without prior notice will be charged 100% of the booking amount.
4. Peak Season & Special Dates Policy
During:
▪️ Long weekends
▪️ Public holidays
▪️ Festival periods
▪️ New Year & peak tourist season
Bookings may be:
▪️ Non-refundable
▪️ Non-cancellable
▪️ Non-modifiable
Guests are advised to confirm specific package terms at the time of booking.
5. Refund Processing Timeline
▪️ Approved refunds will be processed within 7–14 working days.
▪️ Refunds will be credited to the original mode of payment.
▪️ Bank processing timelines may vary depending on financial institutions.
▪️ Payment gateway convenience fees (if applicable) may be non-refundable.
6. Rescheduling / Date Change Policy
Subject to availability:
▪️ Guests may request a date change at least 5–7 days prior to check-in.
▪️ Rescheduling is allowed only once.
▪️ Any difference in tariff due to seasonal rate changes must be paid by the guest.
▪️ Date modification requests made within 72 hours of check-in may not be accepted.
7. Early Departure Policy
▪️ No refund will be provided for early check-out or unused services.
▪️ Once checked in, the full booking amount is considered consumed.
8. Cancellation Due to Unforeseen Circumstances
In cases of:
▪️ Natural disasters
▪️ Government travel restrictions
▪️ Pandemic-related closures
▪️ Force majeure events
The Resort may offer:
▪️ Credit voucher for future stay
▪️ Date modification option
Refund eligibility in such cases will be reviewed individually.
9. Adventure & Activity Refund Policy
If your booking includes:
▪️ River rafting
▪️ Jungle safari
▪️ Trekking
▪️ Kayaking
Refund for activity charges depends on:
▪️ Weather conditions
▪️ Government restrictions
▪️ Operator policies
If activities are canceled due to safety concerns, alternative arrangements or partial credit may be provided.
10. Cancellation by Resort
>Dandeli Stay Inn Resort reserves the right to cancel a booking due to:
▪️ Payment failure
▪️ Incorrect pricing errors
▪️ Violation of resort policies
▪️ Unforeseen operational issues
In such cases, a full refund of the paid amount will be processed.
11. How to Request Cancellation
To cancel your booking, contact:
Dandeli Stay Inn Resort
Dandeli, Karnataka
Phone: +91 7676266086
Email: reservation@dandelistayinn.com
Please include:
▪️ Booking ID
▪️ Guest Name
▪️ Check-in Date
▪️ Reason for cancellation
Cancellation requests are considered valid only after written confirmation from the Resort.
Important Notice
By confirming a reservation at Dandeli Stay Inn Resort, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.