1. Introduction

This Privacy Policy describes how Dandeli Stay Inn Resort (“Resort”, “we”, “our”, “us”) collects and processes personal information of guests, website visitors, and booking customers.

By using our website or making a reservation, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:
A. Personal Information
▪️ Full name
▪️ Phone number
▪️ Email address
▪️ Residential address
▪️ Government ID details (as required by Indian law)
▪️ Payment details (processed via secure payment gateways)
B. Booking Information
▪️ Check-in and check-out dates
▪️ Room preferences
▪️ Number of guests
▪️ Special requests
C. Technical Information
▪️ IP address
▪️ Browser type
▪️ Device information
▪️ Website usage data
▪️ Cookies and tracking data

3. How We Use Your Information

Your information is used for:
▪️ Confirming and managing bookings
▪️ Processing payments securely
▪️ Providing customer support
▪️ Sending booking confirmations and updates
▪️ Improving our website and services
▪️ Complying with legal requirements under Indian hospitality regulations
▪️ Marketing promotions (only with your consent)

4. Payment Security

Dandeli Stay Inn Resort does not store your full debit/credit card information on our servers. Payments are processed through secure and encrypted third-party payment gateways compliant with industry standards.

5. Cookies & Website Tracking

Our website may use cookies to:
▪️ Enhance user experience
▪️ Analyze website traffic
▪️ Remember user preferences
▪️ Improve website functionality
You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Data Sharing Policy

We do not sell, rent, or trade your personal information.
We may share information only with:
▪️ Government authorities (if legally required)
▪️ Payment processors
▪️ Authorized service providers assisting in bookings
▪️ Adventure activity operators (if booking through the Resort)
All third-party service providers are required to maintain confidentiality.

7. Data Retention

We retain personal data only as long as necessary for:
▪️ Legal compliance
▪️ Accounting and tax purposes
▪️ Dispute resolution
▪️ Operational needs
After this period, information is securely deleted or anonymized.

8. Guest Rights

As a guest or website user, you may:
▪️ Request access to your personal data
▪️ Request correction of inaccurate data
▪️ Withdraw marketing consent
▪️ Request deletion of data (subject to legal retention requirements)
To exercise these rights, please contact us using the details below.

9. Data Protection & Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure.
However, no online transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to external websites. Dandeli Stay Inn Resort is not responsible for the privacy practices or content of third-party sites.
We recommend reviewing their privacy policies before sharing personal information.

11. Children’s Privacy

Our services are not directed toward children under 18 without parental supervision. We do not knowingly collect personal information from minors without guardian consent.

12. Adventure Activity Disclaimer

If guests book activities such as:
▪️ River rafting
▪️ Jungle safari
▪️ Trekking
▪️ Kayaking & etc
Personal details may be shared with licensed activity providers strictly for operational and safety purposes.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
Guests are encouraged to review this page periodically.

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to jurisdiction in Karnataka courts.

13. Contact Info

For privacy-related inquiries, please contact:
Dandeli Stay Inn Resort
📍 Dandeli, Karnataka, India
📞 +91 7676266086
✉️ reservation@dandelistayinn.com

At Dandeli Stay Inn Resort, Dandeli, Karnataka, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or stay at our resort.